You ask your numbers questions all day. This is where you ask us.

When something looks wrong

My dashboard shows no data. The first fill happens with the nightly publish after Keap connects. If you just connected today, tonight is the night. If it has been more than a day, email us, that is on us to fix, not you.

The board has not caught a deal I just moved in Keap. It refreshes every 15 minutes and the page updates itself. If you are the impatient type (welcome to the club), the Sync now button at the bottom of the board runs a full sync on demand.

Revenue numbers look low. Check the unattributed line first, revenue we could not trace to a campaign is listed there honestly instead of being sprinkled around to look pretty. Then check your date range. Then email us.

A deal shows "no value set". That is Keap telling you the deal has no value entered. We flag it in orange instead of pretending it is worth $0 on purpose, fill the value in Keap and the math firms up.

Something else. Email hello@myvitalassistant.com. A human reads it. Usually the same human who built the thing.

More in When something looks off

Activity: what happened, who did it, and how to find itNinety days of every change, sync and alert on a timeline, with a search that understands plain words.Is it your account, or is it MyVitalAssistant?Where we say so when something is wrong on our side, and why there is no permanent green badge.Data flow cards and recipes: what moves, and what you told it to doStatus now has four tabs. Two describe what MyVitalAssistant does on its own, and two are yours to write.The activity log: what happened and who did itEvery change, every sync, in one honest stream.

← All answers

MyVitalAssistant by Vital Consulting · Stuck? Email a human · Privacy